Privacy Policy

Last Updated: June 05, 2026
This privacy statement is customized exclusively for Lumeors online store, outlining our full standards for collecting, utilizing and safeguarding visitor and shopper personal information when you browse our website, complete purchases or get in touch with our customer service team. Our store relies on Shopify’s e-commerce infrastructure for site operation, order processing and checkout services. If any content conflicts with Lumeors’ Terms of Service, this privacy policy shall govern all matters related to personal information management. By accessing our website and making purchases at Lumeors, you acknowledge that you have reviewed and agreed to all clauses listed below.

1. Types of Personal Information We Collect


Personal information refers to identifiable data that can trace back to a specific individual; fully anonymized statistical data without user markers will not be categorized as personal data. Depending on your shopping behaviors and regional legal requirements, we may gather the below information:

  1. Basic contact data: full legal name, shipping & invoicing residential address, valid mobile number and personal email address;
  2. Payment-related information: billing card auxiliary data, transaction settlement records and payment verification details (Lumeors never stores complete credit card numbers, all core payment data is hosted by official licensed payment service providers);
  3. Account configuration info: registered account username, encrypted login password, personalized shopping preferences and wishlist records;
  4. Shopping behavior logs: product browsing history, cart addition records, finished orders, return & exchange application content and historical after-sales records;
  5. Service dialogue content: all text, photos and descriptive details you submit while consulting our after-sales support or submitting complaint requests;
  6. Equipment & access data: visitor device model, access browser version, network IP address and unique hardware identification code automatically collected via standard cookie tools;
  7. Site usage statistics: your stay duration on pages, click paths and interactive operations within our storefront.

2. Ways We Receive User Information


We source user personal details through three independent channels without unauthorized hidden collection:

  1. Active submission by users: when you sign up for a member account, fill out checkout forms, send service emails or voluntarily leave review content on our product pages;
  2. Automatic background collection: standard cookies and common web tracking tools capture non-sensitive access data during your site browsing; you can disable cookie permissions anytime via your browser setting options;
  3. Authorized third-party cooperation: trusted service partners (logistics, payment and data analytics vendors) deliver necessary order-related data under strict privacy binding agreements.

3. Legitimate Purposes for Using Your Personal Data


All your collected information will only be applied within the scope listed below and never used for undisclosed commercial purposes without your explicit consent:

3.1 Complete order fulfillment & daily store operation


We utilize your address and contact info to arrange product delivery, process return/exchange applications, send order update reminders and maintain your member account normally. Your shopping history helps us optimize product matching and tailor personalized product recommendations for your follow-up browsing.

3.2 Marketing and promotional notification


With your opt-in permission, we will dispatch exclusive discount activities, new product launches and seasonal promotion alerts via your reserved email; you may opt out of all marketing emails instantly through the unsubscribe link attached at the bottom of every promotional mail. Unsubscribe will not block essential transaction notifications like order shipment and after-sales alerts.

3.3 Risk control and fraud prevention


Your account and payment data help us identify abnormal login, fake orders and fraudulent transaction behaviors to protect your property safety and the regular operating environment of our store.

3.4 After-sales customer assistance


We refer to your historical order and consultation records to resolve product quality issues, logistics disputes and other after-sales problems efficiently.

3.5 Legal compliance execution


We reserve the right to provide relevant user information when receiving formal legal notifications from government regulatory authorities or judicial institutions, complying with local data protection regulatory laws.

4. Circumstances of Third-Party Information Sharing


Lumeors never sells, rents or auctions your personal information for commercial profit. We only share necessary user data with external partners under the following restricted scenarios:

  1. Authorized service providers: Shopify platform, official payment processors, international logistics carriers and data analysis agencies that assist us in running store business; all partners sign strict non-disclosure contracts to restrict improper data usage;
  2. Marketing cooperative partners: only when you approve personalized targeted ads, we share limited shopping tags with certified advertising platforms; you have full right to terminate such data sharing at any time;
  3. Your independent authorization: if you request cross-platform service binding or social media login authorization, relevant information will be shared per your active instruction;
  4. Legal mandatory requirements: in cases of enterprise asset transfer (merger, acquisition), bankruptcy liquidation or official legal subpoena, user information can be transferred or disclosed following binding legal rules.

5. Data Processing Related to Shopify


Our online store is built on Shopify’s official system, so Shopify will independently collect partial access and transaction data to maintain platform stability, optimize checkout functions and improve global e-commerce service quality. Your order data will be synchronously transmitted to Shopify’s compliant server storage area across global regions. Shopify has its independent consumer privacy policy, and you can check detailed Shopify data processing rules via Shopify’s official privacy portal. Lumeors will not be liable for data processing behaviors independently operated by Shopify.

6. External Third-Party Website Links


Our product pages or homepage may embed hyperlinks to third-party independent shopping sites, brand official pages and social media portals. Lumeors cannot control the privacy rules and data collection standards of these external platforms. We suggest you read their separate privacy clauses before browsing external websites, and we take no responsibility for information leakage caused by third-party site use.

7. Protection of Minors’ Personal Data


Our store sells professional sports protective accessories oriented to adult sports enthusiasts, and we do not intentionally collect any personal information from minors under the legal age of majority in your jurisdiction. If you are a legal guardian and find your underage child has submitted personal details to our store without your approval, please contact our official mailbox to apply for full deletion of relevant data.

8. Data Storage and Information Security Measures


We adopt industry-standard encrypted storage technology to protect your personal data and restrict internal staff access permissions via layered authorization management. However, no existing network transmission or electronic storage technology can guarantee absolute 100% information security. We advise users to avoid sending highly sensitive private information through ordinary unencrypted emails.

We retain your personal information only for a reasonable period: keep data during your account valid period and within the statutory limitation period for after-sales dispute resolution; once the storage purpose expires, we will securely erase or anonymize your information per regulatory requirements.

9. Your Legal Rights Over Personal Data (EEA, UK & EU Users Priority)


If you reside within the European Economic Area or the United Kingdom, you own complete GDPR-compliant data rights listed below; users from other regions can also submit related requests following local applicable data protection laws:

  1. Right of access: request a readable copy of all your personal data stored by Lumeors;
  2. Right to rectification: ask us to revise incorrect or incomplete personal information;
  3. Right to erasure: apply for permanent deletion of your personal data under qualified conditions;
  4. Right to data portability: require us to export your valid personal data and transmit it to another designated data controller in a usable format;
  5. Right to restrict & object processing: oppose our data usage for specific marketing or statistical purposes;
  6. Right to withdraw consent: revoke previously authorized data usage permission at any time; consent withdrawal does not invalidate legal data processing completed before revocation.

When you submit a rights application, we will verify your identity first to prevent malicious fake requests and reply to your formal demand within the legal statutory processing cycle. You will never receive discriminatory shopping treatment for exercising your legal privacy rights. You can also appoint an authorized legal agent to submit data applications on your behalf with valid power-of-attachment certification. If you disagree with our processing result, you can file a complaint to your local regional data protection supervisory authority.

10. Cross-Border Data Transmission Rules


Your personal information may be stored and processed outside your residential country’s territory when entrusted to overseas logistics and platform service suppliers. For data transmitted out of EU/UK territories, we follow EU Standard Contractual Clauses or UK equivalent official data transfer agreements to ensure overseas processors provide equivalent personal information protection levels as local domestic laws require.

11. Privacy Policy Updates Adjustment


Lumeors reserves the right to revise this privacy policy regularly to match updated industry norms, local legal amendments or store business adjustment needs. Once revised, we will update the “Last Updated” date at the top of this page and post the latest version on our website homepage; continuous browsing and shopping after policy update means you accept the revised clauses automatically.

12. Official Contact Details


For all privacy-related inquiries, data rights applications or policy consultation, please reach out to us via official email:

support@lumeors.com

Lumeors acts as the independent data controller for all personal information collected through our official online store.