Refund & Return Policy

Last Updated: June 05, 2026
At Lumeors, customer satisfaction sits at the core of all our business operations, and we maintain strict quality benchmarks for every sports accessory shipped from our European warehouses. This official return and refund guideline lays out standardized rules to streamline post-order services while protecting legitimate rights of all global shoppers, complying with consumer protection laws across EU, UK, US, Canada and Australia.

1. General Return Guidelines


Due to cross-border international logistics constraints, automatic pre-labeled return shipments back to our overseas warehouses are unavailable by default. All return deliveries require our formal written pre-authorization before customers dispatch any goods back.

  • You must wait for our official confirmation email with verified return address prior to sending back items; any packages sent to sender’s original shipping address or unapproved locations will be rejected and cannot qualify for refunds.
  • Unless our support team issues a special free return shipping notice, all outbound return courier expenses shall be borne fully by the purchasing customer.

2. EU Statutory 14-Day Cooling-Off Right (Only for European Economic Area & UK Buyers)


Per prevailing EU consumer legislation standards, shoppers residing within the European Union and UK hold a statutory 14-calendar-day withdrawal window starting on the day their parcel gets physically delivered, allowing returns without needing to submit any personal reason for cancellation.

To successfully exercise this legal cooling-off right, four core requirements need full compliance:

  1. Submit your return application email to our support inbox within the 14-day post-delivery period;
  2. Receive official return approval plus designated receiving address from Lumeors customer service;
  3. Ship back merchandise in untouched, unused original condition with complete factory packaging intact;
  4. Cover all outgoing return courier fees independently as per our baseline logistics terms.

    Full refund settlement will only be finalized after our warehouse team receives, unpacks and completes physical product inspection of returned goods.

3. Valid Circumstances Qualified for Full or Partial Refund


We approve complete or partial monetary reimbursement under the four verified scenarios listed below; all related claims must be filed within 14 days after receipt of your package, alongside valid visual proof materials:

  1. Factory Defects or Transit Damages: If items arrive with production flaws or shipping-caused breakage, attach clear photos/videos showing faulty details when contacting our support team for review.
  2. Wrong Item Shipment: When delivered products differ entirely from your confirmed checkout order, provide order confirmation screenshots plus real-item imagery for discrepancy verification.
  3. Product Mismatch Against Online Listing: Goods failing to match functional, size or appearance descriptions displayed on our official store page are eligible for refund upon submission of supporting visual evidence.
  4. Lost or Undelivered Consignments: For parcels missing in transit that never reach recipients after 60 working days post dispatch (excluding unavoidable customs holdups, force majeure events like natural disasters), eligible customers can apply for full order refund after logistics trace verification.

4. Situations Excluded From Refund Approval


Our team reserves the right to decline all refund requests falling under the below-listed conditions:

  • Orders with failed delivery stemming from inaccurate recipient address information filled in by customers during checkout;
  • Product damage resulting from improper daily use, accidental drops or post-delivery user-inflicted wear and tear;
  • Minor visual discrepancies of shade or design induced by different screen color calibration across electronic viewing devices;
  • All problem notifications submitted later than the mandatory 14-day post-delivery application deadline;
  • Returned goods arriving stained, heavily worn, scratched or damaged from customer usage upon our inbound inspection;
  • Refund-only applications where customers refuse to send back eligible items required for return per policy and legal rules.

Important Note: Pure personal change-of-mind or subjective dissatisfaction alone does not trigger instant unconditional refunds outside the EU statutory cooling-off period. Non-EU customers with second thoughts can still follow standard return rules to send products back within valid timelines for eligible reimbursement.


5. Step-by-Step Process to Apply for Refund or Return


Send all service applications via our official customer email: support@lumeors.com, and make sure your message includes these essential details to speed up review progress:

  1. Unique order identification number;
  2. Detailed written explanation describing your specific issue;
  3. Relevant photo/video proof files (required for damaged, wrong-item or mismatched-product claims);
  4. Delivery receipt date or active tracking number of your purchased parcel.

After our support panel finishes case assessment, we will promptly share subsequent processing steps and approved return destination address via reply email for qualified submissions.

6. Refund Processing Lead Time


Once returned parcels arrive at our warehouse and pass mandatory quality inspection, approved funds will be credited back to your original payment account within 5–10 working business days.

Original outbound shipping fees spent at checkout are non-refundable under nearly all circumstances except verified merchant-side errors.

7. Legal Consumer Rights Statement


This return & refund framework is fully aligned with active consumer protection statutes enforced in the EU, Italy, United Kingdom, USA, Canada and Australia. Nothing written within this policy will override your inherent statutory legal consumer rights regulated by local regional laws.